Support Policy

Effective date: 2026-11-02

Getting help

Contact the VoidMail service team through support@voidmail.in or our contact form. The contact form records your request and gives you a reference. Keep it for follow-up. Email notifications to the team depend on its outgoing-email configuration; the stored request remains available to administrators.

What to include

Describe what happened, what you expected, the affected page or feature, your browser and device, and the approximate time with timezone. For delivery problems, confirm the full recipient address and whether the inbox was active when the sender sent the message. Share only the information necessary to investigate. Never include a password, private inbox link, access token, recovery code or sensitive message content.

Scope and limits

We can investigate service errors, receiving problems, account access and reported misuse. We cannot force another website to accept a temporary address, guarantee delivery from a sender, recover content already purged, or regain an external account registered with an expired address. This public service has no promised response time, round-the-clock help desk or uptime guarantee unless separately agreed.

Software buyers

For a separately licensed installation, use the support channel and entitlement shown in your purchase record. Include your software version and relevant redacted diagnostics. Never post a purchase code, server password or provider secret publicly. Installation services, custom development and third-party provider costs are included only if your purchase terms explicitly say so. Any refund request follows the actual seller or marketplace checkout terms and applicable consumer law.

Privacy and security requests

Use “Privacy request”, “Security report” or “Abuse report” in your subject so the team can identify the issue. For security reports, provide a minimal reproduction and avoid accessing other people's data or disrupting the service. See the Privacy Policy and Acceptable Use policy.